ABOUT US

ChatHouse is a qualitative market and social research agency established in 2013 as a spin-off of Blue Moon Research.

ChatHouse was inspired by the desire to provide insightful, challenging, quality research without being shackled by the corporate imperatives inherent in a big corporation.

Our team has many years of experience conducting high quality qualitative research for both commercial and government clients. We have a strong network of quant and neuro specialists we can call on when required.

Regardless of the research technique applied, our goal remains the same, to get below the surface of our subject and beyond the purely rational, thereby enabling us to deliver tactical, strategic and above all, actionable insights.

ABOUT US

WHAT WE OFFER

We are a team of highly qualified qualitative researchers with extensive experience in a large range of sectors and methodologies including:

Advertising Research
Exploratory and Developmental Research
Positioning Research
Segmentation Research
Campaign Development
Brand Development
Employee and Stakeholder Research
B2B Research

ChatHouse is experienced in both face to face and online methodologies, and has relationships with leading quantitative and neurological insight specialists. We offer clients a bespoke approach to best suit their needs.

OUR CLIENTS

Over the years the ChatHouse team have worked on numerous big name organisations, and a broad range of Federal and State government departments.

Some of the sectors we have worked in recently include:

Social and government (State and Federal)
Retail
Insurance
Financial services
FMCG
Utilities
Media
Alcoholic beverages

“ChatHouse exceeded our expectations in terms of deliverables, displaying a sound understanding of our complex environment. They were professional and very easy to deal with, addressing our challenges as if they weren't a challenge at all."

Campaign Manager

"ChatHouse are consistently fantastic to work with - they are highly professional, insightful, diligent, reliable and deliver a high standard of insight and reporting. Further, they are exceptionally easy to work with."

Market Research and Insights Manager

THE TEAM

JOSIE SONG - Partner

With a background in advertising, Josie started her qualitative research career in London, before relocating to Sydney in 2014, and joining ChatHouse in 2017.

Josie’s experience spans social, Government and commercial clients in both Australia and England. She has particular interests in creative development, exploratory and behaviour change research.

JOHN BULLEN - Partner

John comes from an advertising background being a Planning Director in London and Sydney before setting up Blue Moon Research and Planning over 20 years ago. After selling Blue Moon, John founded ChatHouse with Amy in 2013.

John has acquired a vast experience of virtually every sector from FMCG to Government. Not surprisingly with his agency background his passion lies in strategic and advertising development.

AMY WILLIAMS - Partner

With a background in Psychology from Sydney University, Amy started her career in Market Research 15 years ago, and co-founded ChatHouse in 2013.

Amy has worked in a wide range of sectors including retail, Government, finance, insurance and FMCG. Her particular passions are in the areas of advertising development and youth research.